Return and Refund Policy

Return and Refund Policy

At Infinity Apple, your satisfaction is our priority. We want you to be completely happy with your purchase of Apple accessories. If for any reason you are not satisfied, we offer a straightforward return and refund process.

1. Eligibility for Returns:

  • Items must be returned within 30 days of the delivery date.
  • Products must be in their original, unused condition, with all original packaging, tags, and accessories included.
  • Items that are damaged, show signs of wear, or are not in their original condition may not be eligible for a refund or may be subject to a restocking fee.
  • Certain items, such as personalized or custom-made products, may not be returnable unless they arrive damaged or defective. Please check the product description for specific return eligibility.

2. How to Initiate a Return:

To initiate a return, please contact our customer support team at infinityapplebusiness@gmail.com with the following information:

  • Your order number.
  • The item(s) you wish to return.
  • Reason for the return.
  • Photos of the item(s) if they arrived damaged or defective.

Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item(s) back.

3. Shipping Returns:

  • Customers are responsible for the return shipping costs unless the item received is incorrect, damaged, or defective.
  • We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds:

  • Once your return is received and inspected, we will send you an email notification to confirm the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Shipping costs from the original purchase are non-refundable.

5. Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process for the unwanted item and place a new order for the desired item.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at infinityapplebusiness@gmail.com with photos of the damage and your order number. We will work swiftly to resolve the issue by offering a replacement or a full refund.

7. Non-Returnable Items:

  • Gift cards.
  • Downloadable software products.
  • Some health and personal care items.

This policy is subject to change without prior notice. Please review it periodically for any updates.